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Return Policy

Delivery


FREE HONG KONG DELIVERY APPLIED TO ORDERS OVER HK$1000

All our deliveries should require a signature upon arrival. Unfortunately, we cannot currently deliver to PO BOX addresses.

Orders received before 12 pm (Hong Kong Time) will be dispatched on the next working day.


HK DELIVERY

    • Delivery lead time is 3-5 working days
    • Delivery fee of $100 is applied on orders under HK$1000
    • We currently use SF Express for delivery


USEFUL INFORMATION

    • We are unable to split the delivery of an order between two addressees. Please place two separate orders online.
    • Depending on the size of your order, your order may be shipped to you in multiple cartons.
    • Saturdays, Sundays and all public holidays are classed as non-working days.

 

Returns, Refunds & Cancellations

Our goal is to ensure complete satisfaction with our products. And, while we take great care in packaging your order for a successful delivery, accidents do happen. In all instances where a product is imperfect or damaged, please contact our Customer Service Team at for complete instructions on how to return the merchandise and receive a replacement.

In the case of imperfect or damaged, upon receipt of the product(s) in the original condition, we will issue a replacement within 7 days. Any shipping costs related to the original order and/or the return of the order will not be refunded.


REFUND RESTRICTIONS

Any delivery costs related to the original order will not be refunded unless the item is damaged or imperfect. Where the delivery of an order is refused by the customer, we may deduct from the refund both the original delivery cost plus the cost of returning the goods to us.

In the case of returning "bonus" products (i.e. free gifts, a gift with purchase, bonuses, etc...), refunds or store credits will only be issued for the value charged (if any) for the item on the original order.

For example: If you received a free product with a $500 order, returning the free product alone will not result in any credit. Similarly, if a purchased product that included any "bonus" products is returned, the bonus products must also be returned in order to receive a credit for the purchased product.


ORDER CANCELLATIONS

Cancellations are not applicable for all goods sold in SwanSelect.com. If for any reason you need to cancel an order after submitting it, please contact our Customer Service Team at info@swanselect.com. Keep in mind, if your order has already been processed (i.e. packed and shipped), it may be too late to cancel or change the shipment.