How to Order
- Login and order via SwanSelect website
- Delivery will be arranged 5-7 business days.
- Our customer service will call to confirm the delivery date.
Delivery Arrangement and Cost
- Free Hong Kong delivery applied to order over HK$800 per invoice (excl Flower Delivery).
- Delivery lead time is 5-7 working days
- Delivery fee of $30 is applied on orders under HK$800
- Extra delivery fee of $350 is applied on special bulk items.
- The delivery will be made to Hong Kong Island, Kowloon and the New Territories exclude outlying islands.
- For distance area such as Discovery Bay or Airport, an additional HKD150 delivery fee will be charged.
- We currently use SF Express for delivery
- All our deliveries should require a signature upon arrival. Unfortunately, we cannot currently deliver to PO BOX addresses.
- For self-pickup, please print out the payment confirmation and visit Shop B201-27, Level B2, K11 Musea, Victoria Dockside, 18 Salisbury Road, Tsim Sha Tsui, Kowloon. Working hour 12:00pm – 8:00pm
- For self pick-up bulk item, please please state your preferred pick up time at “Remarks for the Shop” during checkout.
- Bulk item self-pickup address: Unit O, 6/F, Kaiser Estate Phrase III, Hok Yuen Street, Hung Hom, Hong Kong
- Monday to Friday 10am - 6pm (except Public Holidays)
- Please print out the payment confirmation upon pick-up
- We are unable to split the delivery of an order between two addressees. Please place two separate orders online.
- Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is issued, customers will be contacted to re-schedule delivery.
- Saturdays, Sundays and all public holidays are classed as non-working days.
Further question or enquiry
If you have further enquiry, please email firstname.lastname@example.org, or leave us a message on the Messenger Chatbot at the right bottom corner of the page. We will get back to you within 72 hours.